IT support for small business, without hiring an IT department.

A common benchmark is 3–6% of revenue for all IT spend, with managed support a portion of that. In practice, small businesses we work with spend roughly $125–$200 per user per month for fully managed support including security and backup.

No. Teams from about 5 users up are a good fit. Below that, we can often help with a one-time hardening and setup project plus as-needed support instead of a monthly agreement.

Yes — that's co-managed IT. Your internal person keeps the relationships and day-to-day, and we supply monitoring, security tooling, after-hours coverage and Tier 3 escalation.

Helpdesk, monitoring, patching, security baseline, Microsoft 365 management, backups and vendor coordination are included. Projects (office moves, network rebuilds, migrations), hardware and third-party licenses are quoted separately.

Target first response is under 15 minutes during business hours, with 24/7 coverage for critical outages. Every response is from a US-based engineer.

No. We work with what you have, document its remaining life, and put replacements on a phased budget so you're never hit with one large refresh bill.