Co-managed IT that makes your internal team stronger, not redundant.

Co-managed IT is a shared model: your internal IT staff keep ownership of strategy, relationships and business context, while an external partner supplies tooling, 24/7 coverage, security operations and specialist engineering. Responsibilities are defined in writing so there are no gaps or duplicated work.

In fully managed IT we own the whole function. In co-managed, your team stays in the driver's seat and we fill specific gaps — after-hours, security operations, Tier 3, project capacity — under a documented split of duties.

No, and we say that plainly to internal teams during onboarding. Co-managed clients usually adopt it because their IT staff are overloaded. Our job is to remove the grind so your people work on things the business notices.

Yes. Your team gets working access to the RMM, documentation, ticketing and patch platforms we deploy. If we ever part ways, your documentation goes with you.

That's one of the most common entry points, along with security operations only. You can widen scope later without re-papering the whole agreement.

Whatever the matrix says. Some clients keep all first-line tickets and route only escalations to us; others hand us the full queue during defined hours. Both models carry written response targets.